Privacy Policy

1. Information We Collect

Information you provide

We collect information you voluntarily submit through repair forms, appointment forms, contact forms, warranty forms, and other communications.

• Name
• Telephone number
• Email address
• Service or appointment address
• Preferred appointment date and time
• Device type, brand, series, and model
• Requested repair or service
• Repair descriptions, photographs, files, and notes
• Communications with Primitive Tech Repairs

Information collected automatically

Our website and service providers may automatically receive technical information such as your Internet Protocol address, browser type, device type, operating system, referring page, pages viewed, approximate location, interaction data, and security signals.

2. How We Use Information

• Receive and evaluate repair requests
• Identify devices and requested repairs
• Schedule and confirm appointments
• Contact customers about service requests
• Provide repair, pickup, onsite, meet-up, or mail-in services
• Provide customer and warranty support
• Maintain repair and communication records
• Improve website operation and user experience
• Measure website usage when analytics consent is granted
• Prevent spam, fraud, abuse, and security threats
• Comply with legal and business obligations

3. Cookies, Analytics, and Security

We use necessary technologies to operate and protect the website. Google reCAPTCHA may process technical, interaction, and security information when a protected form is submitted.

Google Analytics may be used to measure website traffic and interactions only after analytics permission is granted through our cookie controls.

You can accept, reject, or change your analytics preference through the Cookie Settings control in the website footer.

Review our Cookie Policy for more information.

4. How We Share Information

We do not sell personal information for money.

We may share information with service providers that support website hosting, databases, email delivery, analytics, security, spam prevention, communication, or other business operations.

We may also disclose information when required by law, legal process, government request, fraud investigation, safety concern, business transfer, or to protect our legal rights.

5. Data Retention

We retain information for as long as reasonably necessary to respond to repair requests, provide services, maintain customer and warranty records, prevent fraud, resolve disputes, and satisfy tax, accounting, insurance, and legal obligations.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No website, email transmission, database, or storage system can be guaranteed to be completely secure.

7. Your Privacy Choices

Depending on applicable law, you may have the right to ask us to access, correct, delete, or provide information associated with you.

We may need to verify your identity before completing a request, and some records may be retained where required by law or legitimate business obligations.

You may reject analytics or change a previous analytics choice through Cookie Settings in the footer.

8. Children’s Privacy

Our website and services are not directed to children under 13. A parent or legal guardian should submit repair and appointment information on behalf of a minor.

9. Third-Party Services

Our website may use or link to third-party services such as Google Analytics, Google reCAPTCHA, maps, hosting providers, email providers, and social networks.

10. Policy Updates

We may update this policy to reflect changes to our services, technologies, legal obligations, or business practices.