Warranty Support

1-Year Repair Warranty Coverage

We stand behind eligible repairs with warranty coverage on parts and labor. Review warranty terms and submit a warranty claim if you're experiencing an issue related to a previous repair.

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Warranty Overview

Warranty coverage is designed to protect eligible repairs.

Primitive Tech Repairs provides warranty coverage on eligible parts and labor. Warranty coverage applies only to the original repair performed and does not cover new physical damage, liquid damage, misuse, software-related issues, or repairs performed by another party after service.

01 1-Year Coverage
02 Parts & Labor
03 Clear Exclusions
04 Claim Review Required
Coverage Details

Warranty coverage guidelines.

Covered Situations

  • Issue is related to the exact repair service performed.
  • Replacement part failure within the warranty period.
  • Labor issue connected to the original repair.
  • No new physical, liquid, or third-party damage found.

Not Covered By Warranty

  • New cracks, drops, pressure damage, bends, or dents.
  • New LCD/OLED damage, black spots, colored lines, bleeding, pressure marks, or internal display damage caused after repair.
  • Liquid exposure after the repair.
  • Software, account, settings, charger, or accessory issues.
  • Repair attempts by another person or business.
Warranty FAQs

Common questions about repair warranty coverage.

How long is the warranty period?

Most eligible repairs include a 1-Year Warranty covering the original repair performed.

Does the warranty cover accidental damage?

No. New cracks, drops, bends, pressure damage, liquid damage, and other accidental damage are not covered.

Does opening the device elsewhere affect warranty coverage?

Yes. Warranty coverage may be void if another repair provider attempts repair after the original service.

Do I need proof of repair?

Repair records help verify warranty eligibility and speed up claim processing.

Warranty Eligibility Review
Step 1 of 2

Check if your issue may qualify for warranty coverage.

Answer the questions below to determine whether your repair issue may qualify for warranty coverage. This does not automatically approve coverage — final approval requires device inspection.

1. Was the original repair completed by Primitive Tech Repairs?
2. Is the current issue related to the same repair service performed?
3. Is the device still within the warranty period?
4. Has the device avoided new drops, cracks, bends, pressure damage, or physical damage?
5. Is the LCD/OLED display free from new black spots, colored lines, bleeding, flickering, pressure marks, or internal display damage?
6. Has the device avoided liquid exposure after the original repair?
7. Has the device avoided third-party repair attempts after the original repair?
8. Is the issue unrelated to software, settings, accessories, chargers, or unrelated parts?
9. Do you understand final warranty approval requires device inspection?
Need repair service instead? If your issue falls outside warranty coverage, you can still request repair service and receive available repair options.
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