Answers before you start a repair.
Review common questions about repair requests, service options, diagnostics, warranty support, pricing, and what happens after you submit your device details.
Common repair questions, answered clearly.
These answers help explain how Primitive Repairs handles repair requests, appointments, estimates, warranty review, and service options.
Repair request questions.
Select a question below to view the answer.
Does submitting a repair request mean I approved the repair?
No. Submitting a repair request does not automatically approve paid repair work. Your request is reviewed first. Repair options, pricing, and next steps are confirmed before service begins.
How do I know what repair my device needs?
If you are not sure what repair is needed, choose “Diagnostic / Not Sure” or describe the issue in detail. Photos or videos can help explain the problem before the repair is reviewed.
Do you offer meet-up, pickup, onsite, or mail-in service?
Yes. Service options may include meet-up, pickup, onsite, or mail-in depending on the repair request, device type, location, and availability.
Will I get a price before repair work starts?
Yes. Pricing is reviewed and confirmed before paid repair work begins. Some issues may require inspection or diagnostic review before a final quote can be provided.
Are diagnostics free?
Some diagnostics may be included with the repair review, while advanced inspection, travel, or service dispatch may include a fee. Any required fee is explained before moving forward.
What devices do you repair?
Primitive Repairs accepts repair requests for phones, tablets, computers, game consoles, smartwatches, and other small electronics. Supported repairs depend on the exact device and issue.
Can I upload photos or videos of the issue?
Yes. The repair request form supports photo and video uploads so you can show cracks, display problems, charging issues, damage, or other symptoms before review.
How does warranty support work?
Warranty support applies only to eligible parts and labor related to the original repair. New damage, liquid exposure, physical damage, software issues, unrelated problems, or third-party repair attempts are not covered.
What happens if my warranty claim does not qualify?
If the issue does not qualify for warranty coverage, you may still receive a discounted repair quote. If a technician is dispatched and the device does not qualify after inspection, you will be offered a repair quote. If you choose not to continue with the repair, a $35.00 service fee applies.
Does the warranty cover LCD or OLED damage?
Warranty does not cover new LCD/OLED damage caused after repair, including black spots, colored lines, bleeding, flickering, pressure marks, or internal display damage caused by impact, pressure, bending, liquid exposure, or new physical damage.
Can I still request service if my issue is not covered under warranty?
Yes. If your issue does not qualify for warranty coverage, you can still submit a repair request and receive a discounted repair quote when available.
How do I start?
Start by submitting a repair request with your device type, brand, model, repair issue, service preference, and contact details. The request will be reviewed before repair work is confirmed.