Repair Warranty Support | Primitive Repairs Miami

Warranty Overview

Coverage applies only to the repair service performed.

Primitive Repairs offers a limited warranty on eligible parts and labor. Warranty coverage does not apply to new damage, unrelated issues, liquid damage, misuse, software problems, or repairs attempted by another party after service.

90 Most parts and labor

30 Back glass repairs

! Liquid damage excluded

✓ Inspection required

Coverage Details

What may be covered and what is not covered.

May Be Covered

Issue is related to the exact repair service performed.
Replacement part failure within the warranty period.
Labor issue connected to the original repair.
No new physical, liquid, or third-party damage found.

Not Covered

New cracks, drops, pressure damage, bends, or dents.
New LCD/OLED damage, black spots, colored lines, bleeding, pressure marks, or internal display damage caused after repair.
Liquid exposure after the repair.
Software, account, settings, charger, or accessory issues.
Repair attempts by another person or business.

Warranty Eligibility Review

Step 1 of 2

Check if your issue may qualify for warranty support.

Answer the quick checks below before submitting a warranty claim. This does not automatically approve coverage — final approval requires technician inspection.

1. Was the original repair completed by Primitive Repairs?

Yes No

2. Is the current issue related to the same repair service performed?

Yes No

3. Is the device still within the warranty period?

Yes No

4. Has the device avoided new drops, cracks, bends, pressure damage, or physical damage?

Yes No

5. Is the LCD/OLED display free from new black spots, colored lines, bleeding, flickering, pressure marks, or internal display damage?

Yes No

6. Has the device avoided liquid exposure after the original repair?

Yes No

7. Has the device avoided third-party repair attempts after the original repair?

Yes No

8. Is the issue unrelated to software, settings, accessories, chargers, or unrelated parts?

Yes No

9. Do you understand final warranty approval requires technician inspection?

Yes No

Submit Warranty Claim

Step 2 of 2

Send your warranty review request.

Provide your repair details so we can review the claim before scheduling service. Final warranty approval is confirmed after inspection.

Full Name * Phone Number * Email Original Repair Date Device Original Repair Type What issue are you experiencing now? * Upload photos / videos of the issue (optional)

Max 10 files. Each ≤ 8MB. Photos or videos help review the warranty issue. Uploaded media may be removed after 30 days unless needed for an active warranty review, repair, dispute, or customer communication.

I understand that if a technician is dispatched and the device does not qualify for warranty coverage after inspection, I will be offered a repair quote. If I choose not to repair the device, a $35.00 service fee will apply.

✓

Warranty Claim Submitted

Your warranty review request has been received.

Your claim has been saved for review. We will review the repair details and contact you with the next steps. Final warranty approval is confirmed after technician inspection.

Claim ID —

Name —

Device —

Repair Type —

Status Warranty Review Requested

Start Repair Request

Need help instead? If your issue does not qualify for warranty coverage, you can still request discounted repair service.

Start Repair Request

Limited repair warranty support.

Coverage applies only to the repair service performed.

What may be covered and what is not covered.

May Be Covered

Not Covered

Check if your issue may qualify for warranty support.

Send your warranty review request.

Your warranty review request has been received.